How to reserve
Once you have decided to begin your adventure with us, please make a reservation through our contact page or customize tour page.
Booking policy
- Sending a reservation form doesn't mean you are already booked. Booking is confirmed only once we receive your down payment.
- If a booking is made less than 3 days before the tour date, full payment must be paid at once. We accommodate last-minute bookings, which must still be made at least 1 day before the tour date and are subject to availability of the tour. Full payment is required. We strictly follow a No Show, No Refund policy.
- Our agency policy is separate from hotel policy. Our partner hotels have their own policies.
- All domestic tours require full payment, except Cebu, Bohol, and Leyte - Kalanggaman Island, which require a 50% down payment.
- All international tours require a reservation of 10k to 20k, and must be paid in full 1 month before the travel date.
Cancellation policy
A. Domestic tour packages
All our domestic tour packages are refundable.
- From your down payment, 90% is refundable and 10% serves as an admin fee. This applies only if you cancel a tour 2 weeks before the travel date, or in case of force majeure such as floods, typhoon, fire or accidents. Change of mind or backing out: non-refundable. No show, no refund.
- Packages that include a hotel may be subject to the hotel's refund policy. Each partner hotel has its own refund policy, which must be followed. Change of mind or backing out: non-refundable. No show, no refund.
- Cancellation of a tour 7 days before the travel date is subject to evaluation, especially for packages with hotel accommodation. Change of mind or backing out: non-refundable. No show, no refund.
- Packages cancelled 3 days before the travel date are non-refundable. We strictly implement the "No Show, No Refund" policy.
B. Kalanggaman Island
The food package is strictly non-refundable, especially if we have already prepared the food and there is an unexpected cancellation such as rough sea, big waves or force majeure. Change of mind or backing out: non-refundable. No show, no refund.
Payment methods
We accept the following:
- Debit or credit card (Mastercard, Visa, JCB, Diners, AmEx and others) through our PayPal Business account, with a 6% transfer fee.
- PayPal to PayPal payment, with a 6% transfer fee.
- Bank deposit to local banks such as BDO, BPI, PSBank and PNB.
- E-wallet: GCash, Maya, Palawan Pay.
Confirmation of booking
Processing of a booking may take 1 to 2 days after confirmation of payment. We will send you a separate email with your voucher, and we will call you if you are local, or message you on WhatsApp if international, to confirm and clarify your booking. Our office hours are 8am-6pm on weekdays and 8am-5pm on weekends, and we are closed on holidays.
Flexible booking
All tour packages can be rebooked. Please send an email, message or call us to revise your booking. This is subject to availability of hotels and must align with hotel policy.
Once we receive the customer details and the down payment or full payment, we assume that you understand and accept the terms and conditions of our agency.
Talk to us
Should you have any concerns or need clarification:
- Viber: +639356111446
- WhatsApp: +639356111446
- Email: reservations.dtt@gmail.com
Or through our official Facebook pages:
Office address
Derick's Travel and Tours
Arellano St., Palompon, Leyte
Tel. no. 053-839-9714
Customer service: 09356111446, 09196811554